Hilti Tool Service
A warranty that goes further
Our world-class repair service
Returned to original factory performance
When we repair your tool, we don't just change the faulty part. We carry out a full diagnostic check on all moving parts and return your tool to its original performance.
Expert technicians
Our highly trained and experienced tool technicians have the know-how to carry out repairs on Hilti tools.
Genuine spare parts
We use only genuine Hilti spare parts.
Super fast and reliable
We’ll collect, repair and return your tool to site fast. We even guarantee 5 days turnaround*. If you're in Auckland, we'll return your repaired tool to you in 3 working days!
*Conditions apply.
Increased peace of mind with tracking
Get real-time visibility of every step on hilit.co.nz
Whether you have an online account or not, follow your tool every step of the way. From the pick-up request to the return to your premises, on hilti.co.nz, get a real-time view of the status of your device.
How much will my tool repair cost?
20 year manufacturer's warranty
- We will repair your tool free of charge if it breaks down as a result of materials or manufacturing defects for 20 years.
- A charged repair will never cost you more than 30% of the price of a brand new replacement tool. If the actual cost of labour and parts is less, then that is all you'll pay.
Up to 2 years wear & tear coverage
- We will repair your tool completely free of charge for up to 2 years from the date of purchase. This includes damage resulting from normal wear and tear. You won't pay for parts, labour or even pick-up and delivery.
- After the wear & tear period, the cost of paid repairs are capped for the remaining warranty period.
Our repair guarantee
- If your tool breaks down within 3 months of a paid repair, we will repair it free of charge. This also covers wear and tear, free pick-up and delivery.
How long will my tool repair take?
Let's get started right away - repair cost pre-approvals
A repair quote can delay the entire repair process by 7 days.
With your consent, we’d like to start work on your tool right away. By pre-approving charged repair costs up to the 30% repair cost limit, you eliminate the quotation process – meaning we won’t delay repair work and less downtime for you.
Super fast and reliable
We'll collect, repair and return your tool to site, faster than any other tool repair service.
We even guarantee 5 working days turnaround* nationwide, except in rural areas. If you're in Auckland, our turnaround time is 3 working days. If we fail, your repair is free!
*Conditions apply. Refer to T&Cs for details.
Sign-up here to eliminate repair quotes for super fast repairs
The process is simple
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